War is not just about bombs and rockets. It's about words.
That's been true for centuries, of course. But the public got a rude
awakening this week about just how much those words can matter in the digital
age when the Israel Defense Force live tweeted its strike that killed a Hamas
leader.
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Will Twitter war become the new norm? |
The military's live spin about the strike, and Hamas' response on a separate
Twitter feed, have been called an unprecedented use of social media. BuzzFeed
wrote that it "may well be the most meaningful change in our consumption of war
in over 20 years." It's raising questions about the ethics and implications of
live-tweeting a violent conflict. And it's calling into question the democratic,
everyone-has-a-voice nature of Twitter, which is known more for giving a voice
to protesters and civilians than military spokespeople.
In this case, it seems to be giving a megaphone to the military.
"Armies and militaries and governments have done this kind of thing with
radio broadcasts and whatever tools they have at their disposal," said Mathew
Ingram, a senior writer for the tech site GigaOm. "What changes it is the reach
and the speed" of the messages in the social media age. "Twitter and Facebook
haven't reinvented communications, but they sure have changed it in some pretty
important ways."
Amid fears the violence could escalate, Israel has reported three people
killed and Hamas says 20 Palestinians are dead. At least 274 rockets have been
fired from Gaza into Israel, according to the Israeli military. More than 140
strikes have hit Gaza, sources with Hamas say. Both sides say they were
retaliating against the other's actions.
Tweets from the official @IDFSpokesperson account, which had about 100,000
followers on Thursday, announced an attack on Gaza and reported on its
aftermath.
"The IDF has begun a widespread campaign on terror sites & operatives in
the #Gaza Strip," the feed wrote on Wednesday, "chief among them #Hamas &
Islamic Jihad targets."
The feed followed that up with this stark image:
And it issued warnings to Hamas:
A Twitter feed for the Izzedine al Qassam Brigades, the military wing of
Hamas, which controls the Palestinian territory of Gaza, responded to another
one of the IDF's tweets this way:
@idfspokesperson Our blessed hands will reach your leaders and soldiers
wherever they are (You Opened Hell Gates on Yourselves)
— Alqassam Brigades (@AlqassamBrigade) November 14, 2012
The account, which had about 11,000 followers on Thursday, also says Israel's
airstrikes are hitting civilians:
#Israel's military still targeting civilians in #Gaza kills a child and
fourty others #hamas#GazaUnderAttack #Egypt
— Alqassam Brigades (@AlqassamBrigade) November 14, 2012
The live updates -- which include some graphic images -- also raise questions
for Web companies like Twitter and Google, which owns YouTube, about what
content they will allow to be posted to their sites. YouTube briefly removed a
video that appeared to show an Israel strike on a car that killed a high-ranking
member of Hamas. The company since has restored the video, according to a
YouTube spokeswoman.
"With the massive volume of videos on our site, sometimes we make the wrong
call," the spokeswoman said in an e-mail to CNN. "When it's brought to our
attention that a video has been removed mistakenly, we act quickly to reinstate
it."
The video site has a policy that bans "graphic or gratuitous violence." It
makes exceptions, however, for content that has documentary or news value.
Others have raised the idea that Twitter should censor the official IDF and
Al Qassam Brigades feeds, since they could be viewed as inciting violence.
"This clearly puts Twitter in a difficult position. They want to preserve
their position as a carrier service that doesn't editorialize," Benedict Evans,
from Enders Analysis, told the BBC. "On the other hand, they have terms and
conditions that must be adhered to."
Twitter did not immediately respond to a CNN request for comment.
More lasting than the free-speech debate at the tech companies, however, may
be the fact that future conflicts will have to include live updates from
official military sources, said Ingram, as armies try to spin the public in real
time.
"If you're an Israeli supporter, your view is that you need to do this
because you need to get the information out that you believe isn't reaching
people properly because of bias in the media," Ingram said. "And presumably
Palestinians believe the same thing."
That could have important ramifications.
"If the Egyptian government had been doing what the IDF is doing during the
Arab Spring, it would have been a very different picture," he said, referring to
the activists who used social media to organize protests that toppled Egypt's
Hosni Mubarak last year. "Mostly what we got was people on the ground --
participants, dissidents -- because the Egyptian government was clueless."
These groups are not clueless when it comes to social media. But their
efforts to spin the public may backfire because it can't silence other voices,
said Zeynep Tufekci, a fellow at Princeton's Center for Information Technology
Policy.
Tufekci said she's having a hard time opening her Twitter timeline because
it's littered with people on the ground who are posting "pictures of mangled
children's dead bodies." Those photos -- and tweets from people on the ground
who are experiencing the violence -- make the spin-heavy feeds from both sides
of the conflict seem "hollow" and distortionist, Tufekci said.
She said it's especially jarring because the messages are stacked right on
top of each other in her feed.
"I really think that the power of social media in such cases is to make real
-- and very excruciatingly real, and horrifyingly real -- what war actually
looks like," she said. "These (official) Twitter accounts, (from what) I've seen
of IDF, they're trying to make it unreal. They're trying to spin it and have PR,
and that is really not working because there are so many pictures coming out of
the reality of what it looks like."
She hopes the graphic tweets will remind the public of the grave consequences
for both sides. "It's not a social media war," she said. "It's a real war."
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